Ordering

Are your products available in 220/240V?
Yes, all products are available in 230V models, which are compatible with 220/240V.
 
Do you ship outside the United States?
Yes, and the site calculates shipping internationally.

If I order today, when will my amp ship?
If it’s in stock, most likely same day, but we do state “1 to 3 business days.” We do everything we can to get 2-Day and Next-Day orders out the same day, unless you order late in the day.

If I order using 2-Day FedEx on a Thursday or Standard Overnight on a Friday, will I get my order on a Saturday?
No. If you want to have your item delivered on a Saturday, please email us at orders@schiit.com. We will need to bill you for the additional delivery charge. 

What if there’s a note under the “Add to Cart” button that reads “Backordered, estimated shipping date February 2017,” or, “In Production, estimated shipping in 5-7 business days, or “Aliens have invaded California and are holding the Schiit facility, no shipping is anticipated for the duration.”
The first line on the product page is always the stocking status of the product, In order, the stocking statuses outlined above mean:
1. The product is on backorder, and we think it will ship in February 2017. Our backorders usually aren’t that long. But please note the “estimated.” This means, in English, “guess.” We guess wrong sometimes.
2. The product has begun production, and will be shipping in 5-7 business days, unless a meteor hits the PC board assembly house or something else unexpected happens. Yes, unexpected stuff does happen.
3. The products may be being consumed or transformed into antimatter weapons for use by the aliens. We have no control over this. However, we believe the probability of this happening is relatively low.
 
Do you charge my card immediately, or when you ship?
We won’t charge your order before we ship, though we will authorize your card when you submit your order. The hold on your funds should be dropped after 3 days if we don’t ship before then. 
 
If I order two products and one is in backorder, do you ship the available one separately?
No. Our site calculates shipping rates for all your items together in a single box, so if you want to buy two products and have one shipped earlier, please place two separate orders.
 
I want you to deliver the package at a very special time, like on the 28th at 11:13 PM, and I need you to get a signature from my neighbor, but he’s real old and you’ll have to wake him up, is this cool?
Guys, we don’t smoke cigars and golf with the CEO of FedEx, nor do we have any special ins with the commissar of the Post Office. This means we have absolutely zero control over when and how your package arrives. If you look up the service on the FedEx or USPS websites, they’ll be explicit about how and when a product will arrive.
 
Do you require a signature for delivery?
It depends on the carrier and the service. For FedEx Ground less than $500, no. Over $500, we require a signature by default.
I want you to declare a lower value for customs. Can you do that?
Um. No.
 
Will you mark the shipment with a lower value?
No.
 
Will you mark it as a gift or repair?
No. All shipments will be marked as merchandise with the full retail value as required by U.S. and international law.
 
(Insert manufacturer here) marked my $1500 headphone purchase as a gift with a value of $100.  Why won't you do that?
That other company is willing to accept the risk. We aren't. We don't cheat. We follow the rules.
 
Why aren't you shipping to Russia?
In March of 2014 Russia customs instituted new rules that effectively stopped all direct shipments from most overseas manufacturers to Russian citizens when the value of the goods exceeds about $200 US. Goods that are valued under $200 US require a tremendous amount of paperwork to verify the value of the goods and the authenticity of the shipment. When the situation in Russia changes, we will reevaluate this policy.
 
Can I use a reshipper?
Yes, but please be aware of the following before using a reshipper: (1)The 15-day returns window begins the day that your product is delivered to the reshipper (not to you). (2) You have three days from the delivery of your order to make a claim for any loss or damage incurred during shipping. (3) If your order has a problem then we will be sending the repaired or replaced units to the reshipper (not to you).
 
Wait, what if the carrier loses/damages/eats my package?
Then you file a claim. Claims through FedEx are simple, quick, and straightforward. Claims through USPS are, well, less so.
 
What if they say it was delivered, but I can’t find my package?
Contact the carrier for proof of delivery, and file a claim with them if they cannot prove delivery. If you believe it was stolen, contact the police and forward their report to the carrier.